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1.Technical Service

When customers have technical questions, send an email to the technicians who will give customers the greatest technical support in 24 hours. WER tech has been provided the customer with technical support service system of quick response. Your praise shows you trust our past work, your suggestion and criticism drive us better. Good communicate channel, various kinds of return visit, hold customer meetings, and collect different advice which are involved in our continual improvement.

2.Training Service

WER tech provides both advanced technology and high quality; meanwhile, in order to make the most of human resource value, the corporation provides professional, practical, special training service to customers. When the corporation receives the training demand from the customer, according to different stage, different equipment and different needs of multi-level training requirements, they analyzes it with customer and formulate applicable plans, at the same time, WER tech also formulates many series of improve skill training schemes properly for content customers’ more professional training requirements, which improves greatly actual operating skill and fault handling capacity of agents and experts to some extent.

3.Spare parts Service

The spare parts system of WER tech has a professional team and plenty of spare parts stock. As a machinery equipment agent, WER tech has achieved scientific normative management in all aspects of spare parts system like purchasing, planning, warehousing, transportation and technical support etc, and has obtained advanced management mode and quick regional resource allocation capability. There are some kinds of service WER tech provides: spare parts replacement services, emergency support services and hardware repair services, machine upgrade service. On one hand, as soon as the corporation receives a question the machine goes wrong from customer, they’ll solve it efficiently; on the other hand, it is convenient for customers to expand the machine parts lifespan, to reduce repairmen cost and to concentrate on core business.

4.Service Process

■ The staff of commerce department deals with customers’ feedback, they will solve the non-technology questions.

■ If the staff receives technical questions from customers, they immediately couple back to the international maintenance engineer, and the engineers work out solutions as soon as possible, then contact customers through email and phone.

■ When the question can’t be solved through email and phone, we will send engineer to field maintenance according to fact. In the meantime on the basis of service needs changes, we properly make solutions satisfactorily; we always pay serious attention to customer’s business development exactly, and provide the corresponding solution in shortest time.