“Hello, are you there? Are you safe? What about the epidemic in China?”
“Have you resumed work? When will you resume work?”
“Be safe with your family. I pray for you every day”
“It is there anything we can do to help your situation, just let us know”
In this special “anti-epidemic” period, these are the questions most asked by customers.
The epidemic came too suddenly, which brought an unexpected impact on our work and life, but the impact is not as great as expected.
We have always believed that you never know which comes first for accidents and tomorrow. This epidemic reminded all companies that the peace of mind has played a big role in the critical moment. Only when we are at peacetime can we survive the crisis.
I am a foreign trade salesperson of the Shanghai WER company. In 2019, we completed a 6 million dollar performance. Although in 2019, we predict that the foreign trade situation will improve in 2020, this year’s epidemic still does not know when it will end.
In the past, the company’s leaders always talked to us about crisis awareness, so that we must be prepared to do anything. In December 2019, the company’s leaders decided to prepare inventory to respond to emergencies, also because of the inventory of our printer products, so that we have a buffer when facing customer needs during the epidemic. We lose customers. After the outbreak, the company’s inquiry volume and order volume increased without decreasing. However, during the epidemic, to prevent the spread and spread of the virus, some cities closed the city, and some cities interrupted traffic. Many workers in our company are still isolated at home, and the domestic logistics and transportation company is out of operation so that there is an embarrassing situation that the goods are difficult to get out.
I candidly tell customers that we have sufficient inventory, but due to special circumstances, delivery will be delayed. We told the customer when the company resumed work, and once resumed, we would arrange the shipment of the goods as soon as possible. For our response, the customers felt the same and expressed their great agreement, and confirmed the order at an extraordinary speed, expressing their support for us.
Fortunately, by mid-February, the employees of our company have returned to work one after another, and the logistics that once caused us headaches have gradually recovered. At this time, our inventory in the second half of last year played a role, and we quickly issued Cargo capacity has been recognized by customers.
Now that we have fully resumed work, everything is on track, and we are beginning to face more inquiries. But the peace of mind is always the word that haunts me. In our daily work, we need to prepare various plans in advance to deal with crises like emergencies.
As a leading enterprise in China’s printer equipment, due to the particularity of the industry, we sometimes provide on-site installation and commissioning services for customers, but now facing the severe epidemic situation abroad, we can not provide on-site guidance, so our company began to improve the after-sales service system To better serve customers, we have carried out the technical video and file update work so that when customers encounter technical problems after receiving our machine, they can solve the problems by referring to the video. At the same time, we started to develop new products and optimize the product business line.
The development of the new coronavirus epidemic has now been achieved. With strict prevention and control measures and the efforts of the people of the whole country, the domestic situation can already be said to be great, but the international situation is getting worse. But we can still be sure that under any crisis, world leaders bear an important responsibility, not only to accelerate innovation and R&D to save more lives, but also to unite to improve the global pandemic response mechanism in the long run.
The epidemic has brought us a lot of inconveniences, but more often, it is a test and test of our work and life. During this period, we also received many letters, emails, messages, and telephone calls from overseas customers. They are very concerned about the health of us and their families, wish us peace, and understand our situation without any chargebacks or reminders. This is very moving. These customer actions are heart-warming and let us fully feel that human beings are a community, and willfulness is the same. Whether it is Chinese or foreigners, in this battle of epidemic situation, we all have a responsibility and responsibility And sincerely.
The following text comes from the lyrics of “We are the world”. This is a very famous song, written in 1985 by Michael Jackson and Lionel Richie, co-sung by 45 American singers, and produced by Quincy Jones, a bazaar to rescue hungry people in Africa The recorded records shocked people’s hearts and became popular all over the world.
There comes a time when we heed a certain call
When the world must come together as one
There are people dying
And it’s time to lend a hand to life,
The greatest gift of all
We can go on pretending day by day
That someone somewhere will soon make a change
We are all a part of God’s great big family
And the truth you know love is all we need
We are the world
We are the children
We are the ones who make a brighter day
So let’s start giving
There’s a choice we’re making
We’re saving our own lives
We’ll indeed make a better day
Just you and me
Send them your heart so they’ll know that someone cares
And their lives will be stronger and free
As God has shown us by turning stones to bread
So we all must lend a helping hand
We are the world
We are the children
We are the ones who make a brighter day
So let’s start giving
There’s a choice we’re making
We’re saving our own lives
We’ll indeed make a better day
Just you and me
This large-scale rock and roll charity event was a great success, raising a total of more than US$50 million for African victims struggling in famine.
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