Customer story from Shawn-Rosy

Shawn is my second customer. He found us from our official website, left a message on the official website, and left an email address. Initially, the inquiry was assigned to our manager. The manager felt that his mailbox was not right. It was not like the US mailbox. Because most Americans’ mailboxes were Gmail, she thought he was a liar, so she did not respond to this email. He left a message again, and then the inquiry was assigned to me. It was also unintentional, and I replied to this email to help the customer answer some questions. And tell him that we provide a one-year warranty and technical online support so that customers have no after-sales worries. The customer asked me to give him a payment link. You must assume that he has successfully placed an order for payment immediately, then you are wrong. The first payment link was sent, he said it was garbled and the payment failed. Then I can only modify the order information and re-issue a link to him. But Shawn has no news. I told him that you can log in to the Alibaba yourself and confirm the information in the order and then pay. However, the customer still no reply, although the order information was confirmed. I insisted on sending him an email. After the fourth email was sent, I had lost the confidence of this order. Luckily, the customer paid a few days later. I am very happy that customers can trust us and allow us to cooperate.