| error code | describe | Causes and Solutions |
| 30011 | Failed to load drive files | 1. check whether the installation procedure is complete. 2. uninstall software, reinstall |
| 30012 | Load function function from drive file Interface failure | 1. check whether the installation procedure is complete. 2. uninstall software, reinstall |
| 30013 | Failed to extract function vector table | 1. check whether the installation procedure is complete. 2. uninstall software, reinstall |
| 30014 | Failed to initialize printer | 1. check whether the printing equipment is powered up. 2. check whether the USB connection between the host computer and the printing device is normal. 3. check whether the printing card is normal. |
| 30015 | Release driver exception | 1. check whether the printer is connected properly.
|
| 30016 | USB communication low speed transmission status alarm | 1. check whether the USB connection is normal and replace the USB line. 2. check whether the computer USB interface is normal, and replace the USB interface. 3. reboot the hardware |
| 30017 | USB communication failed to get printer status | 1. check whether the printer is connected properly. 2. restart the software 3. reboot the hardware |
| 30018 | Initialize printer exception
| 1. check whether the printer is connected properly. 2. restart the software 3. reboot the hardware |
| 30019 | Reduction of motion abnormality | 1.check whether the motor module is normal. 2.check whether the printer is connected properly. 3.restart the software |
| 30020 | Stop motion abnormality | 1.check whether the motor module is normal. 2.check whether the printer is connected properly. 3.restart the software |
| 30021 | Wait for stop motion timeout. | 1. check whether the motor module is normal. 2. check whether the printer is connected properly. 3. restart the software |
| 30022 | Getting the wrong location of the trolley | 1.check whether the printer is connected properly. 2.check whether the raster decoder is normal and replace the grating decoder. 3.check whether the grating ruler is normal and replace the grating ruler. 4.Restart software |
| 30023 | Get abnormal motion state | 1.check whether the printer is connected properly. 2.check whether the X axis motor is normal. 3.Restart software |
| 30024 | Start the specified mode of motion exception. | 1.check whether the configuration files match. 2.check whether the printer is connected properly. 3.Restart software |
| 30025 | In motor motion, it is impossible to execute.A movement. | 1. check whether there is still uncompleted motor action. 2. check whether the configuration files match. 3. check whether the printer is connected properly. 4. restart the software |
|
30026 |
Setting up micro jet state error | 1.check whether the configuration files match. 2.check whether the printer is connected properly, replace USB data line and computer. 3.restart the software 4.check whether the machine and the computer have been grounded. If you are grounded, please connect a PCI to USB card. 5.If you take the PCI card, you can try to buy a superior USB extension line. |
|
30027 |
Getting micro jet status error | 1. check whether the configuration files match. 2.check whether the printer is connected properly, replace USB data line and computer. 3.restart the software 4.check whether the machine and the computer have been grounded. If you are grounded, please connect a PCI to USB card. 5.if you pick up the PCI card, you can try to buy a superior USB extension line. |
|
30028 |
Printer thread exception error | 1. check whether the configuration files match. 2. check whether the printer is connected properly. 3. restart the software 4. reboot the hardware 5. check whether the computer memory is more than 2G.Need 2.5G |
|
30029 | Data processing thread exception error | 1. check whether the configuration files match. 2. check whether the printer is connected properly. 3. restart the software 4. reboot the hardware 5. check whether the computer memory is more than 2G.Need 2.5G |
|
30029 | Data processing thread exception error | 1. check whether the configuration files match. 2. check whether the printer is connected properly. 3. restart the software 4. reboot the hardware 5. check whether the computer memory is more than 2G.Need 2.5G |
| 30031 | Data interleaving error | 1.check whether the configuration files match. 2.restart the software 3.Restart hardware |
| 30032 | Copy data to nozzle buffer error
| 1.check whether the configuration files match. 2.restart the software 3.Restart hardware |
| 30033 | Movement distance exceeded range error. | 1.set the movement distance a little bit. 2.check whether the configuration files match. 3.do you want to restart the version of software and hardware? 4.Restart hardware |
| 30034 | Initialization of printing parameter error | 1.check whether the INI configuration files match. 2.check whether the software settings parameters are in normal range. 3.Restart software |
| 30035 | Main board optical fiber receiving abnormal | 1.confirm that the main board optical fiber interface has been inserted. 2.Restart hardware |
| 30036 | Optical fiber receiving abnormal | 1. confirm that the optical interface of the spray plate has been inserted. 2.Restart hardware |
| 30037 | The limit signal of the sprayed plate is triggered. | 1. check whether the origin limit switch connected with the spray plate is normal. 2.Restart hardware |
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